AUTOMOTIVE SERVICE ADVISOR (KAILUA-KONA, HI)

AUTOMOTIVE SERVICE ADVISOR (KAILUA-KONA, HI)

25 Apr 2024
Hawaii, Hawaii 00000 Hawaii USA

AUTOMOTIVE SERVICE ADVISOR (KAILUA-KONA, HI)

Vacancy expired!

Our Kona Auto Center “ Nissan and Chrysler seeks a reliable, customer-oriented Service Advisor that has the skills to sell and schedule needed service work.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Schedules service appointments. Obtain customer and vehicle data prior to arrival when possible.

Greets customers in a timely, friendly manner and obtains vehicle information.

Write up customers vehicle problems accurately and clearly on repair order.

Test drives the vehicle with customer as needed to confirm the problem or refers to test technician. Refers to service history, inspects vehicle, and recommends additional needed service.

Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications.

Provide a complete and accurate written cost estimate for labor and parts.

Establish promised time. Check with dispatcher, if necessary.

Obtains customers signature on repair order; provides customer with a copy.

Establish customers method of payment. Obtain credit approval, if necessary.

Notify dispatcher of incoming work.

Check on progress of repair throughout the day. Contacts customers regarding an changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Implements and maintains a service marketing program.

Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.

BENEFITS:

Excellent benefits, including medical, dental, vision insurance coverage, 401(K) for qualified employees

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