Help Desk Position Overview: Wakelight Technologies, Inc. is seeking an experienced Help Desk Technician to support our Navy customer on Pearl Harbor. The successful candidate will work directly with the Wakelight Team and our DoD client to ensure deliverables and performance requirements are successfully executed. Responsibilities for Help Desk
Troubleshoot system hardware and software
Install and configure hardware, software and peripheral equipment for system users.
Diagnose and resolve customer reported system incidents.
Identify end-user requirements for software and hardware.
Manage accounts, network rights, and access to systems equipment.
Manage inventory of IT resources.
Monitor client-level computer system performance.
Provide recommendations for possible improvements and upgrades.
Report emerging trend findings.
Test computer system performance.
Draft weekly/monthly reports on activities.
Qualifications for Help Desk:
Ability to attain and hold a DoD security clearance
Security + certification
Windows 10 credential (i.e. training or certification)
