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Company Overview:AEZ operates nationwide, with 75 locations in 44 domestic markets, including 23 of the 25 major U.S. airports, and globally through its partnership with Europcar. AEZ operates two distinct brands: Advantage Rent A Car and EZ Rent A Car. We have built a strong leadership team of both industry and functional experts, designed new healthcare and incentive plans, and invested in our organizational training and learning portal.Customer experience initiatives are a continuous focus. We re-engineered our revenue management process and ancillary sales pricing strategy to ensure a competitive place in the market. Our customer service and reservation process were transitioned to a world-class call center, and we launched a company-wide customer service and feedback program geared at never disappointing a customer.At AEZ, we have three simple goals, with many ways in which to deliver them. Our AEZ Promise:We should never disappoint a customer. We greet and treat every customer as we expect our friends and family to be treatedWe should never disappoint an associate. We show each other the respect and regard we expect for ourselves.We should always protect our assets. We maintain our vehicles and our spaces like our own.Position SummaryResponsible for initial customer contact, providing best-in-class customer service, and selling incremental products and options to customers at the rental desk. Additionally, they hold responsibility for processing rentals, resolving overdue rentals, responding to customer questions and complaints, and communicating with shuttle drivers for pick-ups.Duties and ResponsibilitiesAs a brand ambassador, ensures walk-up and reservation driven customers have a best-in-class car rental experience at the rental deskGreets customers, completing the necessary rental and location information, while disclosing rates, terms and conditions of rental, obtaining customer initials and signatures on contractSells customers incremental sales products (e.g. coverage, toll passes, pre-paid fuel, etc.), explaining the value and cost, enabling the customer to make an informed decisionMaintains and updates rental agreement files, inclusive of contacting and notifying customers of overdue rental vehicles, inquiring on the expected date of return and processing extensions accordinglyMeets sales goals set for each location by selling vehicle upgrades and incremental sales products, tailored to the needs of each customerLiaises with kiosk and fleet parking lot staff to identify vehicle availability to inform customers of vehicle optionsProvide general assistance in person or over the phone to customers regarding where to pick up their vehicle, shuttle locations and processes (where applicable), as well as overall directions to their destination if and when requiredPeriodically may be required to move vehicles, or assist in other operational functions (e.g. supporting Kiosk operations)Other duties as requiredQualifications:High school diploma or GED requiredMinimum 1 year customer service or sales experienceExperience meeting sales quotas or working in highly commissioned positions preferredExceptional interpersonal and relationship building skills requiredAbility to follow incentivized sales programDemonstrate strong verbal and written communication skills in EnglishStrong organizational skills and the ability to multi-taskMust have the ability to manage stressful or unusual situations in order to maintain good customer serviceMust have basic computer navigation skills and knowledge of Microsoft Office ApplicationsMust be willing to wear company uniformsMust be at least 21 years oldMust have a valid driver's licenseMust have the flexibility to work day and/or evening hours, as well as weekends/holidays as neededMust be authorized to work in the United StatesAbility to communicate in other languages is a plus.Physical Requirements:Ability to sit or stand longs periods to timeAbility to stoop down to get into carsCompensation:Competitive base salary plus commissionGuaranteed commission percentage for the first three (3) months during trainingBenefits:Our benefits package goes the distance with 401(k), Medical, Dental, Vision, Paid Vacations, Life & Disability Insurance and more. Immediate family members are also eligible. When you join our family, we ll help you take care of yours.Additional Benefits: Through Insperity, our benefits and payroll provider, we offer employee discounts on products and services and wellness-related programs to ensure that we are our healthy selves. Most of the services offered are free of charge and open to all employees and their family members. Some of the programs and services we provide include:Perks at Work offering employee discounts on entertainment, travel and products/service and reward points on purchases!Employee Assistance Programs, including phone and face-to-face counseling on illness, marriage and family concerns, stress management, and more!Online health and wellness tools including, online assessment and screeners, self-help programs & health calculatorsTrusted, on-line health information available 24/7Advantage is an EOE M/F/V/D Drug-Free Workplace. Advantage is proud to be an equal opportunity employer. All applicants are considered for positions without regard to race, color, national origin, sex, age, sexual orientation, marital status, or disability.The ADVANTAGE is yours! Join our team, apply today!The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with an affiliated company of Advantage Rent a Car, LLC and its subsidiaries.
