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Company Overview:AEZ operates nationwide, with 75 locations in 44 domestic markets, including 23 of the 25 major U.S. airports, and globally through its partnership with Europcar. AEZ operates two distinct brands: Advantage Rent A Car and EZ Rent A Car. We have built a strong leadership team of both industry and functional experts, designed new healthcare and incentive plans, and invested in our organizational training and learning portal.Customer experience initiatives are a continuous focus. We re-engineered our revenue management process and ancillary sales pricing strategy to ensure a competitive place in the market. Our customer service and reservation process were transitioned to a word class call center, and we launched a company-wide customer service and feedback program geared at never disappointing a customer.At AEZ, we have three simple goals, with many ways in which to deliver them. Our AEZ Promise:We should never disappoint a customer. We greet and treat every customer as we expect our friends and family to be treatedWe should never disappoint an associate. We show each other the respect and regard we expect for ourselves.We should always protect our assets. We maintain our vehicles and our spaces like our own.Position SummaryResponsible for providing general information and assistance to customers at the time of rental and upon return of their rental.Duties and ResponsibilitiesInteracts with customers at counters to offer assistanceManages the rental line to ensure customers are serviced by the next available Rental AgentGreets customers, completing the necessary rental and location information, while disclosing rates, terms, and conditions of rental, obtaining customer initials and signatures on the contractSells customers incremental sales products (e.g. coverage, toll passes, pre-paid fuel, etc.), explaining the value and cost, enabling the customer to make an informed decisionLiaises with kiosk and fleet parking lot staff to identify vehicle availability to inform customers of vehicle optionsProvides general assistance in person or over the phone to customers regarding where to pick up their vehicle, shuttle locations and processes (where applicable), as well as overall directions to their destination if and when requiredPeriodically may be required to move vehicles, or assist in other operational functions (e.g. supporting Kiosk/Return operations)May be required to assist customers with luggage into and out of the vehicleClean returned rental vehicles as neededOther duties as requiredQualifications:High school diploma or GED requiredMinimum 1 year in car rental industry preferred, or relevant experience in a customer service environmentExceptional interpersonal and relationship building skills requiredDemonstrate strong verbal and written communication skills in EnglishStrong organizational skills and the ability to multi-taskMust have the ability to manage stressful or unusual situations in order to maintain good customer serviceMust have basic computer navigation skills and knowledge of Microsoft Office ApplicationsMust be willing to wear company uniformsMust be at least 21 years old and have a valid driver's licenseMust have the flexibility to work day and/or evening hours, as well as weekends/holidays as neededMust be authorized to work in the United StatesAbility to communicate in other languages is a plusPhysical Demands:Must be able to lift and carry 50 lbs.Must be able to stoop, kneel, and crouchBenefits:Our benefits package goes the distance with 401(k), Medical, Dental, Vision, Paid Vacations, Life & Disability Insurance and more. Immediate family members are also eligible. When you join our family, we ll help you take care of yours.Additional Benefits: Through Insperity, our benefits and payroll provider, we offer employee discounts on products and services and wellness-related programs to ensure that we are our healthy selves. Most of the services offered are free of charge and open to all employees and their family members. Some of the programs and services we provide include:Perks at Work offering employee discounts on entertainment, travel and products/service and reward points on purchases!Employee Assistance Programs, including phone and face-to-face counseling on illness, marriage and family concerns, stress management, and more!Online health and wellness tools including, online assessment and screeners, self-help programs & health calculatorsTrusted, on-line health information available 24/7Advantage is an EOE M/F/V/D Drug-Free Workplace. Advantage is proud to be an equal opportunity employer. All applicants are considered for positions without regard to race, color, national origin, sex, age, sexual orientation, marital status, or disability.The ADVANTAGE is yours! Join our team, apply today!The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with an affiliated company of Advantage Rent a Car, LLC and its subsidiaries.
