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Roles & Responsibilities of Inside Sales Agents
⢠Manage a high volume of inbound customer phone calls, emails, chats, and orders in a structured sales contact center environment.
⢠Create a positive customer experience by providing a complete, customized, and professional experience
⢠Promote and sell printer products, services, and supplies to a diversity of customers
⢠Utilize consultative selling techniques to maximize the revenue opportunities of every customer contact by:
o Building rapport
o Maintaining a professional and respectful demeanor
o Discovering and evaluating customer's needs and/or concerns
o Using available tools and resources in order to provide accurate and complete information
o Positioning products and services that align with the customer's needs/interests
o Anticipating and addressing objections
o Closing the sale
⢠Document customer, order, and account information accurately and completely
⢠Develop and maintain a working knowledge of Printer products/services, systems/tools, policies/procedures and processes
⢠Meet and exceed minimum performance metrics including but not limited to sales targets, quality of service provided, productivity, attendance, and schedule adherence
Preferred Requirements:
⢠Associate or Bachelor Degree preferred
⢠B2B/Consumer/Retail Sales Experience preferred
⢠High technical aptitude preferred which includes but is not limited to:
o PC & Printer knowledge
o Server knowledge
o Account Management experience
⢠Requires ability to:
o work a flexible schedule including nights, weekends, and holidays as needed to support the needs of the business and performance goals
o be available to work extra hours as call volumes and business need requires
o be reliable and dependable with respect to attendance and schedule adherence
o be self-driven and motivated
o cross-sell and up-sell our products and services with confidence and credibility
⢠Candidates demonstrate the ability to:
o multi-task within all contact channels including phone calls, emails and chat
o navigate efficiently and confidently between multiple systems, tools/resources, and screens while maintaining a professional and customer-centric demeanor
o communicate effectively and efficiently (verbally and in writing)
o organize and manage time efficiently
o embrace and champion change
o organize and manage time efficiently
o remain open and responsive to coaching and feedback provided by a variety of individuals
o act with integrity; promote and model the core values
o maintain a professional and positive demeanor
o take ownership of their personal growth and development, as well as that of performance
o work effectively and efficiently individually and as a member of a team in a fast paced environment
o adhere to assigned schedule
