Teleperformance - Technical Support Representative

Teleperformance - Technical Support Representative

16 Jul 2024
Idaho, Boise 00000 Boise USA

Teleperformance - Technical Support Representative

Vacancy expired!

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.ÂAbout the CompanyTeleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.We are a team ofÂ300,000Â+ passionate employees. Located inÂ80Âcountries withÂ400Â+ facilities andÂ218,000Âworkstations.ÂOur people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.Your ImpactOur call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.Your ResponsibilitiesHandle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely mannerProvide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experienceTroubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issueWork with confidential customer information and treat it sensitivelyAim to resolve issues on the first call by being proactive and demonstrating advanced product knowledgeUse software to source and input customer data accurately as related to the inquiryRequirementsOver 18 years of ageAbility to type 25 wpmBasic computer aptitude in Windows and/or MacSoft Skills:Ability to listen to and understand callers' concernsAbility to read and write in English clearlyWe Highly Prefer:6 months call center and/or tech support experienceHigh School Graduate or GEDLogical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshootingOrganization and work prioritization skillsAvailability to work various shiftsAbility to multitaskBeing One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.Teleperformance is an Equal Opportunity EmployerClick Here to Apply

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