Help Desk Service Specialist

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Help Desk Service Specialist

09 Feb 2025
Idaho, Boise, 83714 Boise USA
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Help Desk Service Specialist

Vacancy expired!

Role: Help Desk Service Specialist
Location: Boise, ID
Duration: contract to hire after 4 months

Required Skills:

  • Manage user and computer accounts in Active Directory (AD), Office 365, and Exchange.
  • Perform user onboarding and separation tasks in Active Directory, Office 365, and Exchange.
  • Program and configure VoIP phone users in Cisco Call Managers.
  • Update onboarding and separation documentation as needed.
  • Manage software licensing.
  • Receive telephone calls and emails from users with computer hardware and software problems or how-to inquiries.
  • Determine the nature of the problem; root cause; provide basic troubleshooting.
  • Document support responses in the ITS Service Desk Ivanti ticketing system.
  • Escalate problems in accordance with defined ITS procedures.
  • Assist users with problem solving steps.
  • Communicate accurate and useful status updates.

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Job Details

  • ID
    JC49105869
  • State
    Idaho
  • City
    Boise
  • Job type
    Contract
  • Salary
    N/A
  • Hiring Company
    Information Resource Group, Inc.
  • Date
    2023-02-09
  • Deadline
    2023-04-10
  • Category
    Et cetera
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