Experis, a ManpowerGroup company, has an exciting opportunity with one of our key clients that develops personal computers (PCs), printers and related supplies, as well as 3D printing solutions.
Title: Opportunity Consultant Location: 83714 Boise ID Duration: 08/22/2022 to 08/21/2024
Responsibilities:
Working independently while using standard protocol to respond to more complex customer issues.
Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical).
Proactively assist customers to avoid or reduce problem occurrence.
Update Service NOW with details of cases.
Share issues, resolutions, and ideas with the team.
Education and Experience Required:
High school education or equivalent; some college level education Preferred. Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
Superior communication skills both written and verbal.
Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support.
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
Can confidently diagnose problems.
Experience working with servers.
Exceptional customer skills, especially in writing.
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.
Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.