US-Opportunity Consultant IV

US-Opportunity Consultant IV

30 Sep 2024
Idaho, Boise, 83705 Boise USA

US-Opportunity Consultant IV

Vacancy expired!



Experis, a ManpowerGroup company, has an exciting opportunity with one of our key clients that develops personal computers (PCs), printers and related supplies, as well as 3D printing solutions.

Title: Opportunity Consultant

Location: 83714 Boise ID

Duration: 08/22/2022 to 08/21/2024

Responsibilities:





  • Working independently while using standard protocol to respond to more complex customer issues.

  • Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.

  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical).

  • Proactively assist customers to avoid or reduce problem occurrence.

  • Update Service NOW with details of cases.

  • Share issues, resolutions, and ideas with the team.


Education and Experience Required:

High school education or equivalent; some college level education Preferred.
Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college level education.

Knowledge and Skills:





  • Superior communication skills both written and verbal.

  • Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support.

  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.

  • Can confidently diagnose problems.

  • Experience working with servers.

  • Exceptional customer skills, especially in writing.

  • Super responsible individual.

  • Able to follow directions closely.

  • Possesses good judgement.

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Job Details

  • ID
    JC46104037
  • State
  • City
  • Job type
    Contract
  • Salary
    N/A
  • Hiring Company
    Experis
  • Date
    2022-09-29
  • Deadline
    2022-11-27
  • Category

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