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The Communications Center Supervisor manages the day to day responsibilities of the Communications Center with a focus on quality and customer service. This position is responsible for driving accountability by utilizing key performance indicators, ensuring policy and procedural adherence, identifying coaching and development opportunities, facilitate ongoing training and performance management, scheduling, staffing and ensuring safe in-flight communication and operations.
QUALIFICATIONS & SKILLS:
Education:
Bachelor’s degree preferred in Communications, Business or a related field preferred. High School diploma or equivalent required
NAACS Certified Flight Communicator Certificate preferred
Experience/Requirements:
Minimum four years as a Communication Specialist/Emergency Medical Services Dispatcher for police, fire or medical dispatch center
Experience with CAD systems and knowledge of two-way radio systems
Two years Managerial experience in EMS or related field strongly preferred
Exemplary customer service skills with an emphasis on quality
Travel by personal or company vehicle throughout LFN’s service area maybe required. Must possess a valid driver’s license and automobile in good repair. Must provide proof of auto insurance and meet Drivers Policy requirements
Proficient in Microsoft Office Suite
Excellent grammar, verbal and written communication with the ability to communicate effectively with all levels of an organization, develop and maintain working relationships
Must be solution oriented and able to successfully manage and adapt to varying business climates expeditiously
GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS
Ensure productivity standards are adhered to
Measure customer service, data entry and accuracy performance
Interpret and communicate departmental policies and procedures
Maintain schedule and staffing requirements
Ongoing training and performance management
Facilitate weekly Communications Center Management meeting
Recommend equipment, training and other needs
Monitor time and attendance
Create and communicate the schedule in a timely manner
Ensures consistent and effective use of two-way radio communication and assure radios are in proper working order.
Promote a cooperative working environment by utilizing communication skills, interpersonal relationships and team building.
Maintains knowledge of flight procedures including flight dispatching, mapping procedures, latitude and longitude computations, and radio communication
BENEFITS:
LFN offers competitive compensation above industry standard
Medical (Company pays for employee 100%)
Dental (Company pays for employee 100%)
Vision (Company pays for employee 100%)
Life/AD&D (Company pays for employee 100%)
Short & long term disability (Company pays for employee 100%)
Long term care, flexible spending (Company pays for employee 100%)
401k – with 100% vested employer contribution
Tenure bonuses
Adoption assistance
Paid parental time off
Pet insurance
Bereavement leave (including pets)
Tuition/Training reimbursement
Paid volunteer time
Employee Recognition Awards
A generous paid time off plan starting at almost 4 weeks a year for full time employees
Wellness Reimbursement Program
Life Flight Network Membership
Dog friendly work environment
All candidates are subject to drug screening and background investigation.
Life Flight Network is an equal opportunity employer.
Please visit our website at www.lifeflight.org to apply today!
