Vacancy expired!
Client Care Coordinator
Disaster Response is now hiring for the Client Care Coordinator position. This person must be very organized, have great oral and written communication, and excellent customer service skills. The Client Care Coordinator will support multiple Project Managers and their teams in creating a high level of customer satisfaction. They will assist in the coordination, scheduling, and facilitation of the timely completion of projects.
Benefits:
Paid time off
Paid Holidays
Health, Vision, Dental Insurance
Compensation:
Hourly Pay: DOE
Responsibilities:
- Perform DASH online and webinar training to become a proficient user of the software
- Obtain a thorough understanding of the complete restoration process from emergency response through completion of repairs including content restoration and other environmental work
- Understand all company "cycle times" for each phase of the projects - have a clear understanding of all company policies and procedures
- First on incoming phone calls and dispatch to appropriate party
- Responsible for the set-up of all new jobs in DASH
- Communicate information on new jobs to the Mitigation team or Project Manager within 15 minutes of call if possible
- Track missing details and follow up to get any homeowner or insurance/mortgage information not obtained on the initial call. Set action items for self or the next person in contact with homeowner
- Provide necessary information to mortgage companies to facilitate processing of payments
- Maintain regular communication with the customer during mitigation, based on their expectations, to be certain that all questions are answered as quickly as possible. Utilize members of the team to get answers if needed.
- Monitor photos on all mitigation jobs for completeness and descriptions
- Answer inquiries from clients, sub-contractor, and others. If more information is needed reach out to the appropriate party, then report back to the inquiring party
- Keep all involved up to date on schedule changes
- Attend various meetings as requested by the Branch Manager
Requirements:
2+ years experience in an administrative or similar role
Knowledge and understanding of DASH, Xactimate, and Xactanalysis is a plus
Strong computer skills are required
Ability to maintain compliance tasks with different insurance carrier program requirements
Must have excellent customer service skills
Quantitative, analytical, organizational and problem-solving skills
Accurate and detail-oriented
Proven strong time management and organizational skills
Ability to meet stringent deadlines and work well with many types of personalities
