Sales Assistant for Firearm Manufacturer (Boise)

Sales Assistant for Firearm Manufacturer (Boise)

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Job Title: Sales Assistant

Department: Sales

Reports to: National Sales Manager

Job Status: Full Time

Work Hours: M-F, 8:00 a.m. to 5:00 p.m.

Classification: Non-Exempt

Job Purpose: Assist sales department personnel by providing administrative support and communicating with retail customers via e-mail and telephone regarding sales and product information.

Employment Requirements:

• Ability to legally possess firearms under applicable laws.

• Must be at least 18 years old.

• Must know basic firearm safety.

• Must have a functional and working knowledge of firearm basics.

• Must have a high school diploma or equivalent.

• Must be able to pass criminal background test and drug test.

• Must be extremely accurate.

• Must have exceptional spoken and written English skills.

• Must possess excellent computer skills, proficient with Microsoft Outlook, Word and Excel.

• Must be able to type at a minimum of 35 words per minute.

• Ability to use email and phone extensions.

• Demonstrate a positive attitude and strong interpersonal skills.

• Must have the ability to multi task, effectively manage time and prioritize responsibilities.

• Must be punctual, meticulous and reliable.

• Must be able to work 8-hours daily, 5-days weekly, Monday through Friday.

Preferred Skills:

• Four (4) or more years’ experience in customer service.

• Experience in firearms/outdoor industry is a plus.

Essential Job Functions:

• Respond to Customer inquiries via e-mail and telephone. Retail, MIL/LE and Dealers.

• Assist the Sales Department with customer service and order entry, and by taking inbound calls.

• Assist in payment processing via secure payment gateway, calling for payment or obtaining FFL file copies.

• Assist with the maintenance of PWS’s dealer map adding new active dealers and removing old inactive dealers periodically.

• Assist National Sales Manager, Business Developer and the Marketing Coordinator with various clerical tasks.

• Communicate with the subject matter experts at Primary Weapons Systems when necessary regarding warranty and other tech support issues.

• Know and understand the technical details of the Primary Weapons Systems product line (to be taught once started).

• Know and use internal company computer systems/programs.

• Note customer interactions or transactions, detailing inquiries, complaints or comments, as well as actions taken.

• Check to ensure appropriate changes were made to resolve customers’ problems.

• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

• Complete all required paperwork accurately and in a timely manner.

• Timely and regular attendance is required to ensure work flow is not interrupted.

• Assist all employees in department in completing their work when necessary.

• Maintain a clean and organized work area.

• Adhere to all company policies and procedures.

To apply for this position, please visit https://www.primaryweapons.com/open-positions.

Do NOT contact PWS customer service or drop by our facility to apply or check the status of your application. If you cannot follow this simple instruction, you will NOT be considered for any position.

Tags: PWS, Primary Weapons Systems, Firearms, Machine Shop, Machinist, Guns, AR-15, Manufacturing, Sales