We are currently working 100% remote due to COVID. Expectations will be that this candidate will be expected to work from our Boise office in time.
NIC Idaho is currently looking for an Customer and Operations Support Specialist to join their growing team. NIC Idaho (DBA Access Idaho) is a wholly owned subsidiary of NIC, Inc. Acquired by Tyler Technologies (NYSE:TYL) on April 21, 2021, NIC is a leader in digital government solutions and payments, partnering with government to deliver user-friendly digital services that make it easier and more efficient to interact with government. NIC and Tyler are united in their mission to empower public sector entities to operate more efficiently and connected more transparently with their constituents and with each other.
KEY RESPONSIBILITIES
Provide stellar customer support via phone and email to Idaho citizens and government partners. This support may include, but is not limited to:
Password resets
Account creation support
Technical assistance for various payment processing issues
Basic technical support for web-based applications and browsers
Referring citizens to appropriate government entity based on need
Manage mail dissemination and distribution
Prepares bills, invoices, to be submitted to General Manager for approval and signature
Provide general support for portal staff and management in person (upon return to office), via email, phone, and direct messaging
Order office supplies as needed or requested.
Perform miscellaneous duties, as required, or assigned by manager
Adheres to HIPAA requirements on all confidential information
Some Travel May be Required
QUALIFICATIONS
Minimum 2 year secretarial or office management/administrator experience
Proficient in Microsoft Word, Excel, Outlook and PowerPoint
Excellent customer service skills
Strong organizational abilities
Self-motivated
Desire to work in a fast-paced, entrepreneurial environment
Information Technology industry experience (preferred)
REQUIREMENTS
High-level multitasking in a fast-paced environment
This position requires you to be available for phone calls at all times - M-F 8 AM to 5 PM, with the exception of breaks and appointments coordinated with and approved by supervisor
Ability to coordinate multiple modes of incoming communication simultaneously: phone, email, help desk tickets, direct messaging, and in person (upon return to office)
Ability to navigate multiple internet tabs and browsers simultaneously
Ability to troubleshoot basic technological issues with little supervision
This position requires you to be at a desk and use a computer, keyboard, mouse, etc. for prolonged periods of time. Occasionally, there will be a need to lift items weighing no more than 25 lbs.
Must provide home internet speed test results equal or greater to 40MB/second.
Must be willing to use personal phone, as hotspot or to make calls (local and long distance), or commute to the office in the event of an emergency phone or internet outage.
Location
Boise, Idaho
Travel
0-5%
Great Place to Work & Grow Your Career
Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades .
Taking Care of You & Your Family
Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people .
Apply Online
Requisition Number:2021-1531
#DICENIC Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
