Technical Support Specialist

Technical Support Specialist

16 Jun 2024
Idaho, Gardencity, 83714 Gardencity USA

Technical Support Specialist

Vacancy expired!

RESPONSIBILITIES:
Kforce has a client that is seeking a Technical Support Specialist in Garden City, ID. This position is currently remote due to COVID-19, however this person will eventually need to go onsite and into the office five days a week. In this position, we offer paid time off (PTO) and holiday pay. We also offer medical, dental, vision benefits. We also over on the job training and continued education.

Summary:
We are seeking a Technical Support Specialist with a proven track record of delivering excellent customer service. This position is fast paced managing inbound technical customer & reseller service events remotely (phone, chat, email). You will be supporting our company's commercial high-end printers & technologies which may include one or more product lines.

REQUIREMENTS:
2+ years of relevant experience
Technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise
Support experience that exceeds basic level product support such as simple items like cell phones etc.
Exposure to a variety of computer applications, data bases, remote access applications, and network configurations
Exceptional communication skills needed to manage interactions with a culturally diverse customer & reseller base
Ability to de-escalate and prioritize well interactions with customers while delivering world class customer satisfaction
Prior experience within a care center/remote support center managing service events via a ticketing system
Enthusiasm for investigating and resolving challenging issues, building a structured plan of action to resolve while keeping our customers informed on progress and delivering a positive outcome
Knowledge of structured methodology to resolve an issue such as 5-step troubleshooting
Prior field service experience repairing, troubleshooting electro-mechanical commercial products on location at customer sites
Graphics and/or application support experience; Adobe suites, RIP software, print job configuration setup
Exposure to different media/substrate types, car wraps, banners, commercial prints
Previous Designjet, Latex or UV product experience
Applicants should be capable of working any shift from 6am -6pm Monday - Friday to be considered; Product specific training will be provided


Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Details

  • ID
    JC15496386
  • State
  • City
  • Job type
    Contract
  • Salary
    $17.00 - $19.00 hourly
  • Hiring Company
    Kforce Technology Staffing
  • Date
    2021-06-15
  • Deadline
    2021-08-14
  • Category

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