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JOB SUMMARYThe Call Center Patient Scheduler will serve as the primary point of contact with ancillary departments and provider practices. The Call Center Patient Scheduler will provide exceptional customer service and superb communication between patients and departments. The St. Mary's Access Center serves as the liaison between practices and patients and is the primary representation of the departments. The Access Center is a high-volume, fast-paced department, answering 1000+ calls per day for St. Mary's Integrated Medical Group.JOB REQUIREMENTSEducation:
High School diploma or equivalent required
Medical terminology preferred
Experience:
1-2 years previous Contact Center and/or medical office experience required
Knowledge of insurance plans and billing requirements preferred
Basic clerical skills including (but not limited to): faxing, mailing letters, transferring calls, emailing and utilizing Microsoft Word and Excel
Experience with Epic preferred
Other Skills Required:
Exceptional customer service skills required
Ability to multi-task in a fast-paced environment required
Excellent critical thinking skills and ability to problem solve with limited available information
Excellent written, verbal and interpersonal skills required
Experience with EMR and appropriate documentation preferred
Ability to type 60-70 wpm required
An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.Covenant Health Mission StatementWe are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.Core ValuesCompassionWe show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.IntegrityWe promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.CollaborationWe work in partnership, dialogue and shared purpose to create healthy communities.ExcellenceWe deliver all services with the highest level of quality, while seeking creative innovation.We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.