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JOB SUMMARYThe Patient Service Representative serves as the primary point of contact for patients, acting as information conduit between the patient and the physician practice. They will be responsible for welcoming visitors and patients by verbally acknowledging and offering assistance, inquiring about reason for visit and responding appropriately based on needs, arranging for visitor to meet with necessary personnel and preparing and providing information and documentation. Additionally, the Patient Service Representative will be responsible for managing patient appointments, physician schedules and coordinating follow-up and ancillary services for patients. JOB REQUIREMENTSEducation:
High School diploma or equivalent required
Experience:
Previous experience in customer service field required
Experience in medical office preferred
Medical terminology preferred
Other Skills Required:
Ability to work in a fast-paced environment and ability to multi-task
Excellent customer relation skills required
Excellent computer skills and ability to handle multiple programs at once
Comfort with data entry
Excellent written, verbal and interpersonal skills required
Covenant Health Mission StatementWe are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.Core ValuesCompassionWe show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.IntegrityWe promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.CollaborationWe work in partnership, dialogue and shared purpose to create healthy communities.ExcellenceWe deliver all services with the highest level of quality, while seeking creative innovation.We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.
