Operations Support TechnicianWFM

Operations Support TechnicianWFM

03 Jul 2021
Idaho, Meridian, 83642 Meridian USA

Operations Support TechnicianWFM

Vacancy expired!


Job Description:

Job Description

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Job Summary:

Leidos is seeking an Operations Support Technician to support the Service Desk in Boise, ID. The candidate will perform reporting analysis and planning activities to ensure proper staffing of the workforce at the Service Desk.

Primary Responsibilities

  • Maintain weekly schedules, process vacation requests and update analyst information
  • Analyze current and historical staffing volumes to ensure proper staffing
  • Process any corrections presented by Leadership to ensure accuracy in reporting
  • Perform audits on processed staffing events to ensure that data has been accurately reported correctly
  • Create and maintain detailed operational reporting, delivered both on a cadence and an ad hoc basis

Basic Qualifications
  • DoD Secret Clearance
  • HS diploma with 1-3 years of prior relevant experience
  • Flexible with work schedules
  • Excellent oral and written communication skills
  • Excellent customer service skills
  • Excellent understanding of Microsoft Excel
  • Accuracy in data entry

Preferred Qualifications
  • General understanding of call center staffing and WFM processes
  • Understanding of enterprise processes and documentation requirements
  • Familiarity with computer technology
  • Understands internal processes and tools

External Referral Bonus:

Potential for Telework:

Clearance Level Required:


Scheduled Weekly Hours:


Requisition Category:

Job Family:
SCA Computer Support

Pay Range:

Job Details

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