Description We are in search of a Project Manager to join our team! The role involves leading Customer Relationship Management (CRM) projects, coordinating with cross-functional teams, and optimizing CRM-related processes. This position offers a long-term contract employment opportunity.Responsibilities: Oversee all aspects of CRM projects, including planning, execution, tracking, and reporting. Collaborate with stakeholders to define CRM requirements, select CRM software, and ensure successful deployment. Identify and implement improvements to enhance the efficiency of CRM-related processes and workflows. Work closely with sales, marketing, IT, and customer support teams to gather business requirements and ensure the CRM system aligns with organizational goals. Coordinate with external vendors for successful CRM implementation, integration with existing systems, and post-deployment support. Ensure the accuracy, integrity, and consistency of data within the CRM system and oversee data migration, cleansing, and enrichment efforts. Develop training materials and provide ongoing support to ensure user adoption and proficiency within the CRM system. Utilize skills in Atlassian Jira, Cisco Technologies, Cloud Technologies, CRM, ERP - Enterprise Resource Planning, About Time, AB Testing, Agile Scrum, Budget Processes, Change Management, CRM - Customer Relationship Manager, Cross Functional Project Management, and IT project management to perform tasks effectively.Requirements Must have experience with Atlassian Jira, Cisco Technologies, and Cloud Technologies Knowledge of CRM and ERP - Enterprise Resource Planning is essential Familiarity with 'About Time', AB Testing, and Agile Scrum methodologies Proven experience in Budget Processes and Change Management Proficiency in using CRM - Customer Relationship Manager tools and techniques Experience in Cross Functional Project Management Must have a strong background in IT project management Ability to manage multiple projects and meet deadlines Excellent communication and leadership skills Strong problem-solving and decision-making abilities Adept at building and maintaining relationships with team members and clients Must have a bachelor's degree in a relevant field Relevant certifications in project management will be an added advantage. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
