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Job Description - NOC Analyst
NOC Analyst
Summary:
As a member of the NOC, the Enterprise Operations Analyst is part of a team who are responsible for providing 24 x 7 365 infrastructure and applications management, support and monitoring of IT systems. Using IT Operations monitoring and management tools, the analyst will provide technical troubleshooting, oversight, and escalation for complex network, server, and storage incidents. Enterprise Operations Analysts will support Enterprise Applications, Architecture and Infrastructure with hardware break/fix, vendor interaction, maintenance, and system updates. The Enterprise Operations Analyst will serve as the Incident Manager for major incidents that require coordination of communications, tracking of issues and escalation to management.
Duties and Responsibilities: