Customer Success Manager

As a Senior Customer Success Manager, you will act as a strategic consultant and trusted advisor to our mid-market and enterprise customers. ‘Own the customer as the primary point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journeyWork closely with the Strategic Account Manager to develop Account Plans for all of your customers, which will be the roadmap for account expansionPartner with the Strategic Account Manager to help ensure expansion opportunities are identified and closed successfullyWork closely with professional services, support, and partners to deliver seamless 360-degree support to meet customer needsBe consultative and build in-depth relationships and a complete understanding of their business goals and objectivesBuild credibility, relationships, and influence C-level stakeholders by advocating our ‘Customers for Life’ philosophy