Desk Side Support

Desk Side Support

19 Jul 2024
Illinois, Chicago, 60691 Chicago USA

Desk Side Support

Vacancy expired!

HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for Desk Side Support in Chicago, IL. Below is the detailed job description.
Title: Desk Side Support
Location: Chicago, IL- ONSITE FROM DAY 1
Job Description:

  • Providing 2nd and 3rd level fault diagnosis and resolution. Providing fault analysis to Deutsche Bank various core operating systems and platforms, as well be able provide support and apply desktop fault resolution for the approved application suite.
  • Provide expertise in all aspects of IT desktop fault function and deployment of all new kit and peripherals under the Installs, Moves and changes environment.
  • Provide desk side support to Corporate Finance departments.
  • Responsible for end user hardware/software installation, trouble-shooting and maintenance.
  • Responsible for end user hardware/software procurement, inventory and allocation management.
  • Responsible for coordination with other service teams for incident resolution and request provisioning.
  • Candidates must be flexible regarding shift patterns.
Key Skills Essential
  • Provide desk side support to departments .
  • Responsible for end user hardware/software installation, trouble-shooting and maintenance
  • Responsible for end user hardware/software procurement, inventory and allocation management
  • Responsible for coordination with other service teams for incident resolution and request provisioning
  • 2nd\3rd line desktop support experience
  • Outstanding customer service
  • Outstanding presentation & communication
  • Fault analysis for Microsoft Office Suite 2007/2010
  • 2nd line fault analysis and experience of Outlook 2003/2007/2010
  • Blackberry Support
  • Experience providing remote fault analysis, via verbal communication and IT remote control tools.
  • Active Directory user account administration experience.
Desirable
  • Bachelor degree in Computer Science, Information Systems or related disciplines
  • At least 3 years of solid experience in IT support is required
  • Strong technical skill in Microsoft products, Lotus Notes, Blackberry
  • Good team player with strong interpersonal skills are desired qualities
  • Good communication skills in both verbal and written English and Cantonese are mandatory (Mandarin is preferred)
  • Flexible to cope with working shifts and occasional weekend work

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Job Details

  • ID
    JC44215133
  • State
  • City
  • Job type
    Contract
  • Salary
    $DOE
  • Hiring Company
    HMG America
  • Date
    2022-07-19
  • Deadline
    2022-09-17
  • Category

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