Desktop Analyst

Desktop Analyst

29 Sep 2024
Illinois, Chicago, 60601 Chicago USA

Desktop Analyst

Vacancy expired!

Your Opportunity

The Infrastructure, Operations & Cloud (IO&C) organization provides technology solutions and support for Schwab employees, as well as supporting the external Schwab client experience.

The Onsite Services Team, as part of IO&C,

provides second-level IT support services this group is responsible for the technology needs of the internal Schwab workforce and includes home/office support, desktop/laptop support, meeting support (audio/video conferencing support), mobile technologies. This position will split time between two office both located in Chicago

What you are good at

  • Provide second level support for technology problems and fulfillment services (move, add, or change requests) involving desktops, laptops, monitors, phones, and personal printers for employees working locally or remote.
  • Manage assigned Remedy tickets, communicate with customers, document work performed and status in tickets, close all tickets in a timely manner and update asset status in the CMDB.
  • Assure and adhere to the Asset Management processes and procedures for asset accuracy in the CMDB. This includes timely updates to the asset status/sub-status and all required fields.
  • Participate in team project work that may include periodic after hours and weekend work.
  • Adopt and implement business and process improvements.
  • Collaborate regularly with peers or external and internal partners.
  • Work independently but receive some guidance and instruction from Site Lead and Manager. Typically receives little instruction on day-to-day work, general instructions on new assignments.


What you have

Technical/Functional Qualifications:

  • 2-5 years of recent technical support experience; college degree or equivalent experience.
  • MS Windows 10 and macOS operating systems.
  • Imaging and deployment
  • Ticketing system


Essential components of this position include

:

  • Excellent customer service skills
  • Excellent troubleshooting skills
  • Excellent verbal and written communications skills
  • Working with hardware break/fix service providers
  • Excellent collaboration and teamwork skills, work with a distributed group of peers on technology projects
  • Prioritizing workload
  • Asset management of supported hardware


Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home-today and in the future. Explore further .

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call.

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

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Job Details

  • ID
    JC46088543
  • State
  • City
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    Charles Schwab & Co., Inc.
  • Date
    2022-09-28
  • Deadline
    2022-11-26
  • Category

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