Desktop Support Technician (desktops, laptops, network & Windows)

Desktop Support Technician (desktops, laptops, network & Windows)

Vacancy expired!

We are looking for a Desktop Support Technician. The full-time Desktop Support Engineer is part of a team of IT professionals who provide in-house technical PC hardware and software support. This person works with a variety of equipment and systems including desktops, laptops, network connectivity, and Windows software. In addition, this person implements special projects which require researching new technology and solving complex problems.

We have multiple positions open, one in Chicago, IL and one in Portland, Oregon.

• Assist personnel with PCs, servers, networks, printers, software, and phones

• Package, test, deploy, update, and troubleshoot software

• Create and maintain desktop images

• Perform routine network and PC installation, and troubleshoot, maintain and resolve any related problems

• Setup new users in our systems

• Remove/disable system access for departing employees

• Analyze desktop hardware and software processes for efficiency and needs

• Document processes and procedures

• Coordinate upgrade of desktop equipment and software

• Maintain ticketing system for prioritizing tasks

• Escalate or delegate issues to other IT members if required

• Be the primary point of contact for personnel with any IT question or task

• Manage Active Directory and Exchange users and groups

• Maintain phone system users, teams, and call flow logic

• Grant/revoke access to various internal and external systems

• Train personnel on how to best use the different systems and tools

• Follow PCI compliance guidelines

• PC hardware, Windows desktop,

• VoIP (Fuze preferred)

• CRM (SalesForce) and/or ERP (NetSuite) experience is a plus

• Automated Software Development (Symantec/Altiris Preferred)

• VMware Workstation

• Microsoft Office

• Ticketing Software (Zoho Preferred)

• Experience with modern technologies like shared files, google apps, MS Teams

• 1 – 3 years IT experience

• MCP

• A+