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How would you like to leverage your business and sales operations expertise to lead and empower a global community focused on optimizing operational efficiencies for our customer facing professionals?Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.The Microsoft Customer & Partner Solutions (MCAPS) organization unifies the commercial go to market organization to accelerate our progress, stay true to the Microsoft mission, and empower our customers, partners, people, and Microsoft’s growth. Our Strategy & Operations team empowers the entire MCAPS organization.Our Strategy & Operations team is chartered with:Leading the development and orchestration of our Commercial strategy and operating model,
Ensuring our global organization can serve our customers and partners more effectively, efficiently, and with competitive differentiation, and
Delivering measurable impact by our ability to grow faster and take share – empowering our people to be more agile, successful, and thrilled to work for Microsoft.
Within the S&O organization, the Director Business & Sales Operations (BSO) Community role will be accountable for leading Business & Sales Operations Community Leads and their teams globally to maximize impact, productivity, efficiency, and speed needed for optimal operations of each area and subsidiary around the world.ResponsibilitiesGlobal Role Ownership of Business & Sales Operations teams including community leadership & productivity optimization.
Enable critical priorities for Field Operations success including One Commercial GTM and increasing selling time across all MCAPs roles.
Assessing the current state, areas to drive efficiency or reduce waste, and developing and driving a clear strategy, roadmap, and implementation plan to optimize Business & Sales Operations across our commercial business.
Align with key stakeholders across our partnering teams to focus BSO on critical priorities to drive customer success and Microsoft’s share of growth.
Strive for excellence with our Field Operations strategy, simplifying where possible without compromising outcomes.
As a member of the leadership team, model the Microsoft cultural attributes, environment for inclusion, and leadership principles.
QualificationsYou will bring the following capabilities:7+ years of program leadership experience, working with global teams, in operations, services, and/or sales organizations.
Experienced in the development and execution of successful Cloud customer consumption and sales models and understand the market dynamics around customers moving to the cloud.
Experience in change management and leading complex, organization-wide programs.
Passionate about leading others and building cultures centered on accountability and empathy. Enabling communities that are nimble, welcome innovation and risk, celebrate success, and serve as a coach and role model.
Exceptional communication and interpersonal acumen to interact with executives and represent Microsoft in a way that mobilizes customers, partners, and employees; ability to build comprehensive and compelling presentation and communication materials that caters to diverse audiences
Effective analytical and project management skills, to deliver on time and on budget while addressing the needs of competing priorities and deadlines, driving complex projects with quality, speed, and agility.
Strong interpersonal skills including ability to build trust, influence, and relationships with diverse team members, proven track record of ability to impact and influence without direct authority.
Exceptional attention to detail and ability to balance varying responsibilities that span rhythm of business, executive management, and culture
Highest levels of integrity and trustworthiness; manages confidentiality without exception
Education: Bachelor’s Degree, or equivalent experience
Location/Travel: You may be based anywhere, with flexibility to work with global time zones. You can expect limited global travel, 0 – 25%, contingent upon Covid-19 restrictions.Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.#bizopsMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
