Director, Customer Success- SA&I Sensory Product Development Team

About this job Innovation matters. With best-in-class research and predictive analytical tools, SA&I’s Innovation Practice is at the core of our client's new product ideas, product messaging that inspires action, product development and validation, and optimal launch strategies. Within NIQ's Innovation Practice (BASES), you will work with industry leading marketers and see your work come to life.  If you want to influence the direction of a new product, the strategy of how to launch, or how best to reinvigorate a struggling brand – at SA&I’s Innovation Practice, you can.   Be curious. Be collaborative. Be forward thinking.  Join SA&I’s Innovation Practice and work with our clients as a consultant, a problem solver, and influence the future of their innovations while driving complex and custom sensory product development projects. Responsibilities When you join SA&I’s Innovation Practice team, you’re signing up for an experience that requires flexibility, curiosity, and passion. As a Director, Customer Success on the Sensory Product Development team you will have the following responsibilities: Commercial & Client Leadership:   Drive strong client satisfaction through deliverables and by supporting the scoping discussions with Account Development for complex projects  Work closely with Account Development to define and execute against an analytic strategy that is aligned to client expectations Review/advise on project execution elements for complex studies (design, feasibility, timing) Serve as a strategic client partner, understanding their business needs and innovation process   Consistently engage senior insight partners and beyond (with Account Development) to establish broad support for BASES as a partner Identify and pursue opportunities to strengthen relationships through value-added analytics, validations, training, thought leadership, etc. Project Delivery & Analytical Leadership:   Ensure the overall success of client deliverables, including final review Join/lead presentations with clients to add senior-level consulting/perspective and proactively identify follow-up opportunities Act as the “expert on call”, both internally and externally, resolving issues and supporting challenging/tricky topics Ensure project date and EOD hygiene in MSD, and 100% compliance with time tracking and project assignments Team Leadership:   Responsible for coaching a team (4-6) of Analysts/Associate Managers/Managers, providing performance coaching, training, and support in career development Provide study feedback and own overall performance review process Manage team workload/capacity and engagement Drive team expertise of services, tools, metrics, and client standards