General Support Analyst III

General Support Analyst III

02 Sep 2021
Illinois, Chicago, 60603 Chicago USA

General Support Analyst III

Vacancy expired!

Position Details:

Job Title: General Support Analyst III

Location: Chicago, Illinois - 60606

Duration: 6+ months(+extension)


  • Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.

  • They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA

  • Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.

  • Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.

  • Provide exceptional customer service in person, via phone and email as necessary.

  • Resolve help desk issues including troubleshooting hardware and software issues.

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