Head of U.S. Manufacturer Renewals

About this JobThe Head of US Renewals is responsible for leading the strategy, execution, and performance of all renewal activities across the United States within the global renewals organization. This role ensures high customer retention, drives revenue continuity, and maximizes lifetime value by overseeing a team of renewal specialists, fostering cross-functional collaboration, and optimizing renewal processes. ResponsibilitiesStrategic Leadership Define and execute the US renewals strategy aligned with global objectives and company revenue goals.Drive continuous improvement initiatives to increase renewal rates, reduce churn, and expand customer lifetime value. Analyze market trends, customer behaviors, and renewal performance data to inform strategic decisions. Team Leadership & Development Lead, mentor, and develop a high-performing team of renewal managers and specialists. Establish clear performance metrics and accountability frameworks for the team. Foster a culture of collaboration, customer focus, and continuous learning. Revenue & Performance Management Own and deliver on renewal revenue targets and key performance indicators (KPIs). Monitor forecast accuracy and renewal performance across segments. Implement best practices to improve renewal execution, including standardization of processes and tools. Customer Engagement & Retention Ensure proactive customer engagement strategies are in place to drive renewals and customer satisfaction. Partner with Customer Success, Sales, and Support teams to address risks, escalations, and opportunities. Develop targeted retention strategies for key accounts and high-risk customers. Cross-Functional Collaboration Collaborate with Sales, Customer Success, Finance, Operations, and Product teams to ensure alignment across the customer lifecycle. Provide feedback to internal stakeholders on customer insights, product usage, and renewal trends. Support broader organizational initiatives such as pricing strategy, contract structures, and customer programs. Process Optimization & Reporting Drive operational excellence through process improvement, automation, and scalability initiatives. Ensure accurate reporting and visibility into renewal metrics, risks, and opportunities. Leverage CRM and analytics tools to enhance decision-making and forecasting.