Host/Hostess

Host/Hostess

12 Sep 2024
Illinois, Chicago 00000 Chicago USA

Host/Hostess

Vacancy expired!

Situated in the historic New York Life Insurance Building originally built in 1894, Kimpton Gray Hotel takes its name from the Georgia Gray marble that's lent the structure a sense of sophistication for well over a century. The ornate architecture on the granite exterior and in the lobby with Art Deco light fixtures is juxtaposed against contemporary-styled rooms with crisp furnishings. Here in the Financial District, the neighborhood buzzes during the 9-to-5 workday and hosts chic city dwellers in the evening which is just the time to visit our on-site, in-the-know hangouts: Vol. 39, a sophisticated lobby bar with wine, champagne and caviar, and Boleo, the top-of-the hotel bar and lounge with retractable roof. Our mission is to be the best loved Hotel & Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guests and employees.What you get to do: The Host or Hostess's basic function is to provide the guests, either on the phone or in person, with information and support in a professional and gracious manner.Your day-to-day include the following: Other duties may be assigned.

Provide fair and consistent seating of guests.

Receive and record reservations by phone or in person.

Accurately handle paperwork.

Receive incoming calls.

Take room service calls and orders (if necessary).

Check floor and tables for accuracy and cleanliness.

Assist in bussing tables as needed.

Maintain a clean podium.

If any orders are "carry-out", package and check-out (if necessary)

Stock host/hostess stand.

Refill beverages as business demands.

Provide information to guests as requested.

Perform other restaurant and customer service related requests to guests.

Specific experience we're seeking:QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required.

LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).

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