ITIL Operations Lead

ITIL Operations Lead

02 Aug 2024
Illinois, Chicago, 60290 Chicago USA

ITIL Operations Lead

Vacancy expired!

We have a 6-12 month contract position with our direct client, to work Remote most part, and onsite ocassionally post Covid in Chicago IL, however, open to minimum travel options. Please review below job description and send us Resume, Work Authorization, Current Location and Availability, if interested
Title: ITIL Operations Lead
Location: Remote, Occassional visit Chicago
Type: C2C
Our client has been halfway through Digital Transformation and setup many teams on Scaled Agile process. They are trying to improve their ITIL services faster, better while scaling their operations.
They are in need for someone to coordinate and lead our operations process and governance and incident response. The ideal candidate would have 5+ years of experience in Operations. Be familiar with ITIL. Be able to lead teams. Organized and track actions, owners and dates and hold others accountable. Incident resolution is covered by another team
This person would be responsible for:

  • Maintaining status of service improvement action items across both internal and external teams.
  • Creating slides for operations reviews for governance
  • Measuring outage downtime, ensuring root cause analysis and track corrective actions
  • Helping with large initiative support readiness
  • Looking at problems holistically and understanding trends and recommending root causes
  • Document and managing processes from L1 to L2 to ensure ultimate effectiveness
  • Managing post-go live responses to track # incidents, trends, actions, etc. and run daily meetings
  • Help document and govern processes that span other teams (e.g. monitoring and incident management)
  • Evaluating and providing recommendations on other areas that can help us improve our operations

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Job Details

  • ID
    JC17695176
  • State
  • City
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Hiring Company
    40K INC
  • Date
    2021-07-30
  • Deadline
    2021-09-28
  • Category

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