Microsoft Teams Administrator

Microsoft Teams Administrator

Vacancy expired!

TITLE: Microsoft Teams Administrator

Location: Chicago, IL

The core responsibilities of the Microsoft Teams Administrator are providing administration of the firm's collaboration platforms, with particular emphasis on Microsoft Teams. Other collaboration platforms include various extranets and file sharing services, such as Box.com, and e-signature platforms, such as DocuSign. Familiarity with Microsoft Power Platform and dashboard development will be beneficial.

The Microsoft Teams Administrator will also support their colleagues in developing relationships, identifying business needs, and addressing business problems through process and technology.

Responsibilities

• Providing subject matter expertise and assistance to those using the Firm's extranet and collaboration systems (currently Microsoft Teams, AMS, Box, HighQ and DocuSign)
• Administration of those extranet and collaboration systems:
  • ensuring sufficient capacity (accounts, storage)
  • managing communication around system updates
  • reporting on, and monitoring use of, the systems (to aid service delivery and adoption)
  • identifying gaps in best use and suggesting appropriate actions to address those gaps, including awareness campaigns, targeted training, and procuring additional features
• Ensure all documentation surrounding the collaboration platforms is complete, clear and up to date
• Develop and cultivate trusting, collaborative relationships with clients, key business partners, stakeholders, vendors, and other members of the PCS team
• Provide support for projects, which may include requirements gathering, software / platform selection, development, implementation, documentation, adoption and support
• Provide input and assistance on the PCS team's development of Microsoft Power Apps as a platform for addressing business problems
• Look for ways to improve all the services delivered by the Practice and Client Solutions Team

Qualifications

• Relevant Associate's degree or certifications, or equivalent work experience
• Experience using and / or managing Microsoft Teams collaboration spaces.
• Experience in supporting IT systems
• Experience in managing vendor relationships
• Training in business analysis, consulting and/or client-facing roles.
• Experience with project management, preferably using Agile methods, specifically Kanban
• Exposure to data visualization applications and languages (e.g. Microsoft Power BI, Tableau, R etc.) is a plus
• Able to interact easily with a broad spectrum of people
• Can swiftly explain complex technical concepts using non-technical jargon to varying levels in the organization
• Able to discern the essence of a problem from non-technical people who may begin by providing you with the solution
• Ability to work both independently and within a team. Possesses self and team awareness
• Proven ability to effectively multi-task, work under pressure, and meet deadlines
• High level of discretion, comfortable handling sensitive information and maintaining confidentiality
• Good attention to detail
• Values client service
• Willing to ask questions
• A strong appetite for learning

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.