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Business Title: Director, Event Monitoring and Optimization Architect
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Be a trusted advisor to our Commercial Bank clients. Manage multiple relationships with our clients to help provide support for any issues that may arise with the use of our complex treasury and cash management products and services.
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Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our clients with best-in-class service. Help be the reason our clients stay with Chase!
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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
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You have an obsession for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion. Here at Chase, you will have the opportunity to help people experience our Customer Promise helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.
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Career Area:
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As our Client Delivery Manager you will help oversee client engagements, ensure clients receive exceptional service, monitor workflow for internal operations, oversee quality assurance, and be point of contact for escalation of issues and all client requests. Every day you will be responsible for preparing and presenting detailed reports to clients including revenue cycle recommendations and analysis on contract terms, government policies and legislative changes. To thrive you must have internal or external customer service experience, and great time management/prioritizing skills.
