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DescriptionThe Process Improvement Lead analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Process Improvement Lead works on problems of diverse scope and complexity ranging from moderate to substantial.ResponsibilitiesThe Process Improvement Lead researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced results, increased productivity and reduced cost. The Process Improvement Lead determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas: bench-marking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action. Humana is seeking a Process Improvement Lead to drive strategy, continuous improvement and oversight to its Enterprise wide CRM (Customer Relationship Management) inventory program. This effort relates to a key strategic initiative centered on reducing open inventory and establishing a longer term strategic plan to design mechanisms to predict, control and model inventory in the future.Responsibilities include:
Perform root cause analysis and implementation of corrective action for process related defects specific to CRM inventory management
Assist leadership with establishing, implementing and maintaining an effective strategy and management system
Responsible for driving continuous improvement activities
Develop predictive modeling, forecasting and analysis
Apply and recommend LEAN/Six Sigma tools/approaches
Lead a cross functional team of leaders across the enterprise to scale/improve the opportunities, drive accountability, reduce and control open inventory
Required Qualifications
Bachelor's degree
8+ years of Process Improvement experience
2+ years of project leadership experience
Six Sigma Green Belt
Effective and collaborative problem solving and group facilitation skills
Strong interpersonal skills: positive, persuasive, motivating
Analytical problem solver: uses technical engineering and quantitative methods to understand problems, design experimental programs, collect and analyze data, and derive practical recommendations and solutions.
Strong understanding of statistical methods and tools for problem solving
Strong computer skills for communication and analysis
Continually strives to build knowledge and skills specific to the products and processes.
Self-motivation, drive, energy, and resilience
Preferred Qualifications
Six Sigma Black Belt
Scheduled Weekly Hours40About UsMission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Equal Opportunity EmployerIt is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.Humana Safety and SecurityHumana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailboxtasrecruit@humana.com to validate the request.
