High ticket volume background wither a customer service midnset-
Primarily Password resets, mobile phone support, WiFI Issues & Connectivity,
The Abilbitly to resolve various issues and understanding when to escalte
2+ years of support experience over the phone and working through ticketing systems
Occasional Hardware troubleshooting
Application troubleshooting
Virtiualization Experience ideal
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.
Morgan Stanley Investment Management (“MSIM”) is a global investment manager with over 40 years of historydelivering innovative investment solutions across public and private markets worldwide. We have $1.5Tn of AUMwith professionals located across 21 countries, with a proven long‐ term track record of success. Our investmentteams bring significant expertise in structuring complex financial transactions and commitment to partnering withworld‐ class management teams. Morgan Stanley’s extensive business relationships and global network ofresources afford our private equity and credit teams as well as our portfolio companies’ unparalleled access toleading corporations, executive talent, as well as competitive deal sourcing advantages.