Sr. Customer Tech Support Specialist

Sr. Customer Tech Support Specialist

02 Sep 2021
Illinois, Chicago, 60603 Chicago USA

Sr. Customer Tech Support Specialist

Vacancy expired!



Job Description:

My client is looking for an eager, independent, ambitious candidate to join their team of Global Customer Support Steam in their Chicago Office. This position is not full-remote and will require days in our office in downtown Chicago. If you are a passionate and self-driven Customer Support person who aspires to work for a market leader serving the aviation & travel industries that helps power both the US and world economies we have the opportunity for you! As part of their Global Customer Support team, you will strive to provide a world class customer service experience. Bringing seven plus years of customer support experience in a SaaS or DaaS environment you will ensure each and every customer receives prompt courteous service. They are looking for a candidate that is detail oriented that will allow you to manage all facets of your support cases while providing excellent follow-up. Previous Sr Customer Support success has proven your ability to meet and exceed high standards of customer satisfaction. Ideally, you have used a CRM such as Salesforce to efficiently manage your cases/tasks. You also will have IT Domain Skills, with focus on data management, SQL and the Snowflake platform along with Data analysis skills and Technical Support or consulting experience.


Role & Responsibilities:


  • SQL database experience

  • Data analytic

  • Resolving customer issues

  • IT Domain knowledge transferable for the Customer Experience Team

  • Mentoring the junior tech support specialist

  • Excellent communication skills




Benefits


  • Medical

  • Vision

  • 22 days PTO

  • Paid Holiday days off

  • 401k

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Job Details

  • ID
    JC19065231
  • State
  • City
  • Job type
    Permanent
  • Salary
    $97540 - $109732.50 per annum
  • Hiring Company
    Nigel Frank International
  • Date
    2021-09-02
  • Deadline
    2021-11-01
  • Category

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