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We Are Hiring:
The newly formed Experience Research team is looking for an experienced Sr. Service Designer to join us in designing the future of people-centered healthcare.
This role can be located in Austin, Chicago, or St. Louis.
#ascensionstudio
What You Will Do:
This role is responsible for creating seamless service experiences for patients, caregivers, and clinicians, with consideration for entire end-to-end journeys. As a comprehensive healthcare system that includes a vast range of healthcare services this could include the design of virtual care delivery, nurse communications, remote health monitoring, surgical operations, financial transparency and payment, care coordination, and more.
Expert capability in assessing service journeys, creating journey maps and service blueprints, and the use of human-centered design methods are critical to this role. An understanding of how services interplay with digital experiences, technology, communications, and physical environments is highly valued, as is experience with healthcare, retail services, and behavioral economics. A desire to work with complex systems that include multiple constituencies, including various providers, staff, and patients, in dynamic ecosystems is a must.
The work of the team is anchored in human-centered design methodology and includes