Tier 2/3 Desktop Support

Tier 2/3 Desktop Support

04 Apr 2022
Illinois, Chicago, 60603 Chicago USA

Tier 2/3 Desktop Support

Vacancy expired!

My Cryptocurrency client is actively seeking a Tier 2/3 Desktop Support for their growing Chicago office.

A given day would include:

  • Work closely with the IT Desktop and Helpdesk team to ensure users are well-supported for IT usage

  • Provide technical support on escalations for all PC imaging and related items

  • Provide technical support on escalations for all Windows workstation patching and related items

  • Create and track desktop support ticketing and case management

  • Handle administration of the asset tracking and asset inventory system

  • Provide off-hours support and escalation via phone and remote access as required

You've worked hard for:

  • Bachelor's degree in Information Technology or equivalent work experience

  • At least one technical certificate such as A+, Network+, Microsoft MTA, Cisco, etc, is a plus

  • Excellent interpersonal and customer service skills

  • 5+ years working experience in a technical role

  • At least 3 years spent in a demanding deskside support role assisting users in person, and by phone and email

  • 4+ years working experience and advanced proficiency in Windows

  • 4+ years in Networking technologies

  • Significant time spent in desktop, laptop, and mobile device rollout, support, and troubleshooting

  • Solid grounding in core enterprise applications such as Email, Telecommunications and Networking

  • Solid understanding of TCP/IP fundamentals

  • Solid understanding of Microsoft Active Directory

  • Experience with Office 365

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future

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