Tier 3 Senior Cloud Systems Architect

Tier 3 Senior Cloud Systems Architect

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Framework IT is Chicago’s premier IT Managed Service Provider with a mission of reinventing technology by updating how it is serviced. We base our vision on a ‘client-first’ motto to focus on their business needs and challenges, then design their support solutions.
We believe that investing in the health, happiness, welfare and continued career development of our employees and community allows us to spearhead the next big ideas that will shape the way technology enhances the world around us. Framework IT was founded on the fundamental need to enhance our community and culture through technology. We work together to grow together.
Framework is growing at nearly 100% year-over-year. To continue at this pace, we’re going to need talent, that’s where you come in. We’re looking for someone who can cut through high-level escalations with natural agility and technical confidence, a leader who provides training/coaching to fellow lower tier engineers and has a profound understanding of the importance of great leadership-by example. This position requires you to deliver your professional best every day. We have honed our craft in hiring the best talent because we know that providing great pay and benefits alone doesn’t cut it. Framework IT was founded on the fundamental need to enhance our community and culture through technology.

Who you are:
Our hiring decisions are based on who you are, not only on what you can do. While skills are important, at Framework we hire the person – not the skillset. Therefore, we are looking for someone that has our values at their core.

Teamwork: We work together and for one another.

Pride: We don’t just work, we build.

Relentless: We push limits, take risks, and learn.

Integrity: We make it right no matter what.

Inclusive: We value diversity.

What You’ll Do:

• Client Service Delivery
• Consulting with clients at all levels including C-Level
• Work closely with the Framework IT Executive management to improve internal processes and service delivery
• Oversee lower tier systems and/or cloud projects and act as Subject Matter Expert for escalations in those projects
• Tier 3 escalations for Service Desk Issues and provide Root Cause Analysis
• Provide professional client communication
• Coaching and training of Tier 1 and Tier 2 engineers, acting and engaging as a mentor
• Scope Windows systems, VMWare, Hyper-V, Azure, AWS, Microsoft Office 365, other public & Private Cloud projects, and training Tier 2 engineers on how to create and manage SOW’s as well
• Work directly with the consulting team to attend client-facing, and internal calls to provide the technical guidance and expertise expected from a Tier 3 architect-level.
• Lead and deliver project work (implementations, upgrades, migrations) on or under budget, if possible, based on accurate scoping
• Help clients understand technology investment needs through the Sales and Consulting teams
• Attend and contribute to Sales to Service internal calls prior to new client onboarding
• Advanced review of high level technical feedback from assessment reports to ensure supportability of client technology
• Design, Implement, and Manage client on-premise systems and cloud infrastructure
• Document Framework Technology Best Practices and Processes
• Create and maintain documentation, ticket information, and time tracking in PSA (ConnectWise)
• Travel required in the Chicagoland area as needed, typically doesn’t exceed 20%
• Travel required nationwide as needed, typically doesn’t exceed 5%

What You Possess:

• Education: 4 year Bachelor's Degree with 6 years' experience preferred, or 8+ years' experience
• Organized: Detail-oriented, disciplined, and methodical.
• Analytical: Solutions-oriented, ability to quickly evaluate information to identify and resolve problems.
• Background in either Managed Services, Cloud or Server Engineering or Architecture
• Architect level experience in designing on-premises and cloud environments in VMWare, Hyper-V, AWS, Azure, and Microsoft Office 365
• Experience with Auvik, Connectwise Manage, and Connectwise Automate as well as working for a Managed Services Provider in the past a plus
• Advanced experience with SAN/NAS storage technologies – including iSCSI, NFS, and DAS
• Advanced experience with DFS, high availability, replication, and disaster recovery
• Architect level experience in Active Directory Domain Services, Azure Active Directory, Azure Active Directory Domain Services, and AD/AAD/AADDS infrastructure and related services
• Architect level experience for virtualization technologies and related concepts including containers and other advanced server platform features
• Architect level experience with DR/BCP related initiatives and rollouts for small to medium sized companies across a multitude of technology bases
• Architect level experience in enterprise messaging platforms and related concepts – including Exchange on-premises (2016 – 2019), Exchange Online, MSFT Teams, Cloud PBX/Voice, and other related services
• Advanced experience with Google’s platform offerings and services, including migrations to and from Google and Microsoft public cloud tenants
• Primarily G-Suite, experience with Google Cloud Platform a plus
• Ability to develop technical standards for internal and client engagements
• Advanced environment troubleshooting – perform client engagements to assess business problems related to currently deployed technology
• Develop quarterly technical training sessions for internal Tier 1, 2, and 3 staff on emerging technology and Framework support offerings
• Develop, vet, and communicate policies, standards, guidelines, and procedures upon new technology rollouts. Internal staff and clients where applicable
• Assessments to engage with client business stakeholders to understand process inefficiencies and develop solutions to solve ongoing business problems
• Research and evaluate new technology for the development of the FWIT portfolio and customer support operations
• Ability to assess technologies and determine how to scale & optimize within overreaching limitations and budgetary constraints
• Question everything and practice what we preach

What We Offer:

• $90,000-$130,000 Starting Salary Commensurate with Experience and Skills
  • Annual Bonus up to 10%
• Robust Medical coverage options plus Dental and Vision
• 401k with partial company match
• Generous PTO and Flex time off policy
• Hybrid and/or Remote Work environment
• Skill development and technical training from IT experts in the field
• Training and exam certifications reimbursement
• Collaborative culture
• Development sessions with external consultants for sales training and coaching
• Free parking at Chicago office
• All the snacks you could need (in office)