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Treasury F&S Advsr-Service (GBAM Ops)Chicago, IllinoisJob Description:Line of Business Role DescriptionPrimary point of contact for high revenue clients, responsible for day to day servicing of treasury, cash management, card and/or depository products and services of varying complexity. Provides relationship management, servicing and technical assistance to internal business partners to resolve complex, unique client requests. Key Responsibilities: Receive and respond to requests received by phone, email from clients and internal partners; Perform Quality Assurance functions to ensure high risk processes are completed per procedure; Research complex issues raised by clients working with the banks card platforms that are not resolved by first point of contact; Work closely with technical partners both internally and externally to resolve clients issues.Responsibilities: 2-3 years prior banking experience, knowledge of Treasury Management products, and/or project management experience with proven client interaction abilities. Comfortable being a client advocate Able to work independent of direct supervision Ability to escalate appropriately to resolve client escalations and to meet and exceed client’s implementation timeline Problem/solving/analytical and organizational skills Comfortable excelling in a metric and timeline driven environmentRequirements:-Client facing experience or ability to conduct discussions with Clients in a confident manner∙ Excellent communications skills and ability to present to an audience∙ Ability to work under pressure in a team environment∙ Ability to liaise with all levels of the firm and people with different experiences and backgrounds∙ Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate∙ Knowledge of Operational Risk, Client Money Protection and FundingJob Band:H5Shift:1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:500Job Description:Line of Business Role DescriptionPrimary point of contact for high revenue clients, responsible for day to day servicing of treasury, cash management, card and/or depository products and services of varying complexity. Provides relationship management, servicing and technical assistance to internal business partners to resolve complex, unique client requests. Key Responsibilities: Receive and respond to requests received by phone, email from clients and internal partners; Perform Quality Assurance functions to ensure high risk processes are completed per procedure; Research complex issues raised by clients working with the banks card platforms that are not resolved by first point of contact; Work closely with technical partners both internally and externally to resolve clients issues.Responsibilities: 2-3 years prior banking experience, knowledge of Treasury Management products, and/or project management experience with proven client interaction abilities. Comfortable being a client advocate Able to work independent of direct supervision Ability to escalate appropriately to resolve client escalations and to meet and exceed client’s implementation timeline Problem/solving/analytical and organizational skills Comfortable excelling in a metric and timeline driven environmentRequirements:-Client facing experience or ability to conduct discussions with Clients in a confident manner∙ Excellent communications skills and ability to present to an audience∙ Ability to work under pressure in a team environment∙ Ability to liaise with all levels of the firm and people with different experiences and backgrounds∙ Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate∙ Knowledge of Operational Risk, Client Money Protection and FundingShift:1st shift (United States of America)Hours Per Week:40Learn more about this roleFull timeJR-21073155Band: H5Manages People: NoTravel: Yes, 5% of the timeManager:Talent Acquisition Contact:Autumn Barlow HuittReferral Bonus:500Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .
