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We are looking for a multi-talented, precise, diligent, administrative professional to fill some big shoes and bring their own unique talents to our team.
Do you have high standards and a desire to help people every day? Do you want to develop professionally every day? This may be the career for you! Our clients deserve the best. From when they initially call us to schedule service, and until their needs are met, our clients deserve caring, organized Customer Service staff to listen to their concerns and make sure they receive 5-star service.
We offer paid, extensive wildlife training and do not require any prior experience in our field. From our office in Schaumburg, you will be instrumental to the functionality of our vibrant team. As a growing, dynamic firm, we each wear many hats.
About us:
We humanely manage urban wildlife and control insects in the interest of human health and safety from an environmental sustainability perspective, with a love of nature, and a deep respect for all living things. We are a diligent team who works very hard, but we also like to have fun by embracing creativity and playfulness. Our walls are covered in funky art and we encourage everyone on our team to apply their creativity to evaluating and improving our processes. Please reply as soon as you can. We're scheduling interviews immediately.
The Opportunity:
A successful Customer Relations Specialist will possess the following traits:
Proficiency in MS Word and Excel
A passion for lifelong learning
Ability to prioritize and organize
Ability to manage sensitive information and maintain confidentiality
Excellent Customer Service Skills
Excellent phone skills
Professional written and verbal communication with all stakeholders
Attention to detail
Ability to work independently and as part of a team
Ability to shift focus with grace and then refocus on a task
Ability to work as part of a diverse and progressive team who value kindness and inclusiveness
Objective understanding of your impact on others and how to use that power to do good and bring value to every interaction
Willing and eager to go the extra mile
Diplomacy
Resilience
Curiosity
Focus
Grit
Conscientious work ethic
Solution oriented
Willingness to work 5-days each week from 7:30 a.m. to 5 p.m.
Willingness to take a weekday off and work some weekend days
Job Responsibilities Include:
Provide high-level support to executives and management
Work closely with the Service Manager using industry standard pest management software to maintain and update client accounts
Coordinate scheduling of services
Check accuracy of documents prepared by others on your team
Follow up with clients and prospective clients via telephone and email
Notate all client phone calls, emails, and interactions
Data entry and clerical support
Assist with staff training
Attend outside events and trainings and register colleagues for these events
Attend workshops that focus on the areas of human resources, best practices, employment law, marketing, Lean, sales and other business topics and implement the skills learned in these classes to improve the quality of the company
Build rapport on behalf of the company at public events
Prepare invoices, process payments and review past due invoices
Manage task list for invoicing and other projects
Lend additional support to Office Manager and support staff
Process memos and schedule follow up visits to progress all active jobs forward
Other projects as assigned
Benefits Include:
Competitive full time pay
Excellent health, prescription drug, vision and dental insurance
401K
Paid Overtime (We work 40 to 50 hours per week.)
Paid time off/Paid vacation
Paid training
Stable company...Never a layoff in our 40-year history
Opportunities for advancement
How to Apply:
Please apply through this job posting. Please read the information provided above, and email your name, the town you live in, your telephone number, your availability and especially why you feel you would be a good candidate for this role. Please make sure to include your email address, because your email address is hidden from us through the Craigslist relay. A resume is preferred, however, if you don't have one please provide details regarding previous employment including name of employer, dates of employment and the duties you performed. Please make sure to include your telephone number, so we can call you back for a telephone interview.
Thank you. For more about us, please visit www.landmarkpest.com
Landmark Pest Management is an Equal Opportunity Employer.
Landmark Pest Management is a division of ABC Humane Wildlife Control & Prevention, INC.
You can watch our team rescue honey bees here :https://youtu.be/6pGbZTKaS74
