Technical Support Analyst

Technical Support Analyst

20 Jun 2024
Illinois, Chicago, 60290 Chicago USA

Technical Support Analyst

Vacancy expired!

CSG Government Solutions is a national leader in planning, managing and supporting complex projects that modernize the information technology and business processes of large government programs. For more than 20 years, we have applied our expertise, innovation, and results-oriented mindset to the most complex program modernization projects of over 150 government and other organizations including 44 state governments, the U.S. Department of Health and Human Services, the U.S. Department of Labor, and large municipal governments.
CSG provides multiple service offerings to our valued clients.

  • PMO by CSG brings all the expertise and experience needed to establish and operate a full-service PMO.
  • IV&V by CSG provides independent insight into all aspects of a project, with a focus on risk identification, analysis, and mitigation.
  • QA by CSG deploys highly experienced teams and innovative methods, knowledge, and tools to assure that complex projects achieve our client s objectives.
  • Strategy by CSG brings our high-value resources to provide insight into best practices and guidance for our clients modernization efforts.
  • OCM by CSG operates on the principle that people are the key to realizing and sustaining the benefits of program modernization.

Position Description
CSG Government Solutions is seeking a junior-level Technical Support Analyst to support our helpdesk queue including laptop and general software support to employees. In addition, there will be the opportunity to assist in supporting our network infrastructure. The ideal candidate should have excellent interpersonal and troubleshooting skills and possess a working knowledge of several technical areas along with a desire to expand their skillset. This position offers the opportunity to learn and improve many technical skills and grow professionally.

The responsibilities are to:
  • Provide technical support to users via the company’s helpdesk queue
  • Troubleshoot end-user issues, focusing on laptops and software updates
  • Assist with monitoring network and server status
  • Provide weekly status report and escalate issues that are beyond current level of knowledge
  • Actively seek to grow technical skillset both through learning on-the-job and through eLearning pursuits

Required Skills and Qualifications
  • Excellent problem-solving capabilities
  • Ability to communicate with both technical and non-technical users
  • Familiarity with Windows 10
  • Ability to troubleshoot Windows PC issues
  • Ability to perform basic laptop maintenance (such as hard drive replacement and RAM upgrades)
  • Ability to set up home network or perform other basic networking tasks
  • Ability to prioritize workload

Beneficial Skills and Qualifications
  • Associate’s or Bachelor’s degree in Computer Science or comparable training/experience
  • 1- 3 years of Helpdesk experience
  • Working knowledge of SharePoint
  • Working knowledge of SQL queries

Working at CSG
Clients trust us with their most difficult challenges, so we have to be at the top of our game. And you will be, too. You’ll also find that we’re able to keep it in perspective, combining a strong work ethic with an appreciation for a balanced life.

It’s a team atmosphere, where dedicated professionals with complementary talents encourage one another to do their best work in an environment focused on integrity, growth, and excellence. These are just a few of the many reasons why CSG has been named one of America’s Best Management Consulting Firms four years in a row by Forbes Magazine

Our Focus on Professional Development
We re dedicated to the personal growth of our employees and have programs that enable you to enhance your skills and pursue your career goals within our company.
Our Professional Development group works with you to develop an individual Professional Development Plan (PDP) that aligns your goals with the skills we need to deliver the highest quality services to our clients. Your PDP addresses staffing assignments, training and other factors that keep you on the path to a rewarding career.
Our training program, The CSG Way, is focused on continuously developing the skills of our employees and sharing knowledge across our organization. The program includes courses that develop your analytical, management, and leadership skills; expand your program knowledge; and prepare you for project assignments.

Benefits
Competitive Benefits including Medical and Dental Insurance, Life Insurance, Short-Term and Long-Term Disability Insurance, 401k with employer match, Paid Vacation and Holidays
For more information about CSG Government Solutions visit www.csgdelivers.com.
CSG Government Solutions is an Equal Opportunity Employer. M/F/D/V Job Title

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