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Remote until COVID restrictions lift then onsite in Chicago- Local candidates onlyPosition SummaryThe Helpdesk Technician II provides support and is responsible for answering and resolving technical support calls from employees in our corporate headquarters, 13 remote sites in the US, backup to 9 sites internationally, and approximately 350 additional users from within our remote sales force for a total of approximately 2500 users. This position will resolve basic and advanced technical issues both software and hardware related. This position will also be the IT departments go to technicians when project help is needed. The Helpdesk Technician II reports directly to the Helpdesk Supervisor.
Position Responsibilities