Description This role will be part of Sirius' growing Digital consulting team, and can be based from most cities in the US. In collaboration with the Project Manager, the Managing Consultant plans, directs, and coordinates activities of assigned Salesforce B2C Commerce Cloud projects and associated personnel, subcontractors, and vendors to ensure that client service delivery is effectively managed on all dimensions: budget, timeline, quality, deliverables/outcomes, teaming/collaboration and updates/communication with a high degree of client satisfaction. Teams with other consulting and sales colleagues to develop a “trusted advisor” relationship with clients with the specific objective of achieving further penetration into accounts and attaining meaningful follow-on sales. Primary Duties & Responsibilities: Delivery
Regularly serves in the lead consultant role on a project team to provide guidance to other team members. Serve as the executive program manager with responsibility for managing client expectations for specific Digital and/or Data projects, while seeking and fostering additional opportunities with clients. As part of this role, is responsible for managing the quality assurance process to deliver quality on-time deliverables.
Identifies all points of contact from the system perspective and establishes contact with necessary stakeholders
Reviews business and technical requirements from multiple user areas to ensure compatibility, identify gaps & inconsistencies and eliminate conflicting requirements
Understands the business factors and motivators driving technology decisions with clients
Participates in determining business requirements, technical requirements, and solution architecture for clients
Provides input to final recommendations for technology solutions to meet business requirements
Prepares and completes technical design inspection of other team members
Gathers feedback and input from team members and works with senior project staff to optimize client relationship and improve quality
Consistently achieves outstanding Client Satisfaction results on all consulting engagements
Maintains accountability to work estimates and project financials
Builds client-focused relationships with clients to identify business challenges
Makes recommendations to solve client problems
Complies with all time compliance and time entry guidelines
Meets billable utilization targets
Practice Development: Supports activities that drive practice growth and profitability Pre-Sales
Directly interacts with clients, sales personnel and Sirius Presales Architects to identify, qualify, and validate client requirements for technology solutions. Pursuit activities include meeting with C-Suite personnel, creating and delivering presentations to drive Digital and/or Data solutions
Creates solution prototypes and POCs which illustrate business value and garner client buy-in
Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation
Creates proposals and contractually sound Statements of Work (SOWs), solution work estimates, and total solution pricing for profitable post-sales delivery integration, implementation and delivery. Provides significant and demonstrated services solution sales to meet practice goals
Develops Cost/Benefit Analysis and rationale for large complex projects or programs with input from others on the account team
IP Development
Provides technical leadership in the core competencies and related offerings of Salesforce B2C Commerce Cloud
Conducts research & development work targeted to create frameworks, utilities, or best practices to enhance the efficiency and quality of client delivery efforts
Cataloguing existing intellectual property (IP), determining strategic areas for IP development (including input into training and education plans), and evangelizing the use of practice IP by delivery teams
Contributes and develops best practices, strategies, methodologies and documentation/templates. Occasionally presents externally as a thought leader at a regional
Staff Oversight:
Maintains accountability to work estimates and project financials
Directly supervises project staff with responsibility for ensuring engagement success and appropriate use of practice tools, methodology, deliverable preparation, and client presentation
Leads code or other technical reviews and presents constructive feedback to technical team
Mentors less senior personnel and serves as escalation point for their technical related project issues
Steps into team leadership roles and empowers others to increase contribution and level of responsibility
Training/Certifications - Engages in professional development, including obtaining industry related certifications as directed by management, to maintain continued growth in professional skills and knowledge
Administrative Overhead – Respond to email, phone calls, complete time cards in a timely manner, expense reports and status reports as required
Basic Qualifications
Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field
At least eight (8) years related work experience with Salesforce development, to include
Salesforce B2C Commerce Cloud development
Experience with client and server development (e.g. Html/CSS, RESTful web services, Node.js)
Other Required Qualifications
Demonstrated skills and significant experience with common Salesforce B2C Commerce Cloud integrations (e.g., CMS, DAM, PIM, OMS, ERP)
Experience with leading Cloud / SaaS technologies
Demonstrated ability to collaborate effectively with a wide variety of client and Sirius team members, including management and technical staff
Demonstrated ability to understand a client’s requirements and present appropriate architectural options
Demonstrated ability to provide guidance and leadership to less experienced technical team members, including delegating technical tasks, and resolving issues of poor technical execution without escalation
Demonstrated ability to architect large projects from pre-sales Discovery to Solution Outline
Demonstrated presentation and communication skills, including effectively communicating one-on-one, and in small and large groups, using a variety of presentation methods to sustain the audiences’ engagement
Demonstrated time management and organizational skills; ability to handle multiple concurrent projects simultaneously
Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team consulting environment
Preferred Qualifications:
Certifications in Salesforce B2C Commerce Cloud
Consulting experience, especially in an agency or global systems integrator environment
Additional Salesforce certifications
Knowledge of and experience with competitive e-commerce offerings, for purposes of consulting with clients to explain the benefits of Salesforce B2C Commerce Cloud
Data Privacy and Security:
All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius
Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment.
Essential Functions: This position exists to provide technical consulting solutions to customers and as such requires the ability to travel to and from customer sites and interact with customers on an ongoing and regular basis. The above primary duties, responsibilities, and position requirements are not all inclusive. Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify. Competencies: Demonstrates competencies defined for the Analyst through Sr. Consultant levels, plus the following: Business Insight - Knows how businesses work and how organizations make money. Keeps up with current and possible future policies, practices, and trends in the organization, with the competition and in the marketplace. Uses knowledge of business drivers and how strategies and tactics play out in the market to guide actions. Interpersonal Savvy - Relates comfortably with people across levels, functions, culture and geography. Acts with diplomacy and tact. Builds rapport in an open, friendly, and accepting way. Builds constructive relationships with people both similar and different to self. Picks up on interpersonal and group dynamics. Organizational Savvy - Is sensitive to how people and organizations function. Anticipates land mines and plans approach accordingly. Deals comfortably with organizational politics. Knows who has power, respect, and influence. Steers through the organizational maze to get things done. Strategic Mindset - Anticipates future trends and implications accurately. Readily poses future scenarios. Articulates credible pictures and visions of possibilities that will create value. Creates competitive and breakthrough strategies that show a clear connection between vision and action. Builds Effective Teams - Forms teams with appropriate and diverse mix of styles, perspectives, and experience. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Shares wins and rewards team efforts. Fosters open dialogue and collaboration among the team. Drives Vision and Purpose - Talks about future possibilities in a positive way. Creates milestones and symbols to rally support behind the vision. Articulates the vision in a way everyone can relate to. Creates organization-wide energy and optimism for the future. Shows personal commitment to the vision.
