Customer Service Representative (02804) - 2504 N Water St

We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St). As a Customer Service Representative, you will be the face of our company, ensuring exceptional customer experiences through efficient and professional service.Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptlyProcess customer orders, ensuring accuracy and timelinessHandle customer complaints with empathy and professionalism, working towards satisfactory resolutionsMaintain up-to-date knowledge of products, services, and company policies to provide accurate information to customersCollaborate with team members to ensure smooth operations and consistent customer serviceEnter and update customer information in our database systemsAssist in maintaining a clean and organized work environmentParticipate in team meetings and training sessions to enhance skills and knowledgeIdentify and escalate complex issues to appropriate departments or management when necessaryMeet or exceed established performance metrics and quality standards