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job summary:
Title: Application Support Technician
Location: Open Ended
Shift: 8 am-5 pm Monday through Friday
Location: Partial - partial for remote work because currently, with the pandemic, our team is working remotely. However, under normal circumstances working onsite is required. 2500 Lake Cook Rd, Riverwoods, IL 60015
location: Deerfield, Illinois
job type: Contract
salary: $30 - 35 per hour
work hours: 8am to 5pm
education: No Degree Required
responsibilities:
RESPONSIBILITIES/TASKS:
? Supports for Office 365 applications including SharePoint, Outlook, Teams, OneDrive, Yammer,
Forms, Planner, To Do, and Video.
? Supports Microsoft Exchange administration including management of Groups, Room Resources,
Shared Mailboxes, Content Searches, and eLitigation Holds.
? Installs and configures O365 applications
? Supports iPhone and Android devices through Intune and Symantec Endpoint Protection (SEP Mobile)
? Email security management using ProofPoint.
? Email routing including email generated by Discover applications.
? Interacts with application vendor(s) for issue resolution and/or technical support.
? Assists and/or facilitates testing phases for applications.
? Identifies, tracks, resolves, responds and raises awareness of complex application and data issues.
? Develops and maintains technical documentation for supported applications (implementation design
documents, support activities, etc.).
? Creates, assigns, and manages users with a focus on application security.
? Ensures security among data management and associated processes, including adhering to data
retention policies, file systems and data transfers.
? Manage Level 2 ticket queue.
? Support Client-hosted infrastructure servers (limited to restarting services, freeing disk space,
rebooting as directed).
? Support batch processes.
? Provides 24x7 on-call rotational support as needed.
Ensures changes follow appropriate release management processes.
Reviews patch and upgrade information and communicates changes.
Ensures maintenance and support agreements are in place with the vendor and licensing is up to date.
Prepares reports as requested.
Maintain up-to-date technical knowledge and understanding of applications.
qualifications:
