Executive Deskside Support

Executive Deskside Support

Vacancy expired!

job summary:

Our corporate client is rapidly expanding and is looking to hire someone to support their executive suite in Deerfield, IL.

This an a long-term, secure position with a company that has been incredibly succcessful over the past 12 months. If you miss working with people in-person, problem solving and being appreciated for your technical abilities, this is a great role!

The ideal candidate:

- Has extensive deskside support experience including; mobile devices (Apple), conference systems (Polycom & Zoom), connectivity issues (Printers, Phones, Network) and general desktop.

- Is customer service oriented

- Is Polite, Polished, Confident and extraordinary at troubleshooting


Tech stack includes: Apple products, MDM, Cisco, SCCM, Octa, Dropbox, Polycom, Zoom, Questra, Microsoft.



location: DEERFIELD, Illinois

job type: Contract

salary: $25 - 40 per hour

work hours: 8am to 4pm

education: Bachelors



responsibilities:

Provide Tier Three deskside support to 15-25 Executives "Senior white glove desktop support"


Excellent interpersonal, people and people management skills (e.g., listening, coaching, facilitating, tact/diplomacy, employee relations, development, motivation, team building).Extremely personable 9-10


Professional etiquette, extremely polished and energetic 8-10


Design, deploy, and maintain a wide range of technologies used by the executive teamDesktop support skills 8-10


Executive support 9-10


Conference room AV supporting including SIP/PSTN, microphone, camera, and general connectivity issues. - conference room systems type Cisco, blue jeans / preferred

polycom/zoom


Conference rooms systems knowledge 6-10


Imaging 7-10


Patching desktops 8-10


Patching servers 6-10


On/off boarding skills 8-10


Knowledge of VoIP and telephony SKILLS - Cisco and Polycom Desk phone/soft skills as end points 8-10


Mobile devices iPhone 8-10 Mobile devices android 6-10 Apple MacBook knowledge 8-10


Windows 10 OS 8-10 Printing troubleshooting skills 8-10


Knowledge and ability to configure from the user side Active Directory and Exchange (azure is plus) - 6-10


End user setup and support of , Okta, Box, one drive, Microsoft office suite and other end user application 7-10


Determine and communicate Root Cause Corrective Analysis plans effectively 8-10


Develop and maintain documentation such as training materials and standard operating procedures 6-10


Understanding of networking concepts such as TCP/IP, DNS, DHCP and VPN 8-10


Provides as needs arise 24 x 7 after hours technical field support


This is an onsite role at our clients corporate office.






qualifications:

• Experience level: Experienced
• Minimum 5 years of experience
• Education: Bachelors

skills:

• Desktop Support
• Polycom (2 years of experience is preferred)
• Apple (1 year of experience is preferred)
• MDM (1 year of experience is preferred)
• SCCM (1 year of experience is preferred)
• APPLICATION SUPPORT
• Helpdesk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.