IT Customer Support Generalist

IT Customer Support Generalist

03 Nov 2023
Illinois, Desplaines, 60016 Desplaines USA

IT Customer Support Generalist

We have a

Contract r

ole for

IT Customer Support Generalist for our client

Des Plaines, IL. Please let me know if you or any of your friends would be interested in this position.

Position Title:

IT Customer Support Generalist- Des Plaines, IL

Location: 1600 Golf Rd, Des Plaines, IL 60016 – Fully Onsite

Duration: 3 months (possibility of extension or going permanent)

Pay Rate: $20/hr

Note: College is closed from Dec 24th through January 3rd.

Job Description:

Basic Function and Responsibility:
Under general supervision, provide customer service and assist users with college hardware and software as necessary.

Characteristic Duties and Responsibilities:
  • Provide technical support to all faculty, staff and students in the use of Microsoft Windows-compatible and/or Macintosh computers. Analyze, diagnose, and troubleshoot audio visual, instructional media and related computer and networking equipment.
  • Respond to inquiries, problems and complaints from faculty, staff, students and others regarding technology facilities, services and resources. Assist help desk telephone, evaluate all problems, provide direct solution or route call to the appropriate IT functional area. Document and track all solution processes through computer aided tools. Exercise discretion in the application and handling of confidential materials and passwords.
  • Perform other job related duties as assigned

  • Qualifications and Working Conditions:
  • A high level of interpersonal and communication skills and the ability to deliver services in an environment where there is an emphasis on customer service are required.
  • One year experience in a computer support environment is required, two years preferred.
  • Relevant certifications are desired.
  • Required Education: Associates or Military Experience with relevant certificates in technology or High School graduate with 2 years technology support experience.

  • Physical Demands:
    Work requires some lifting of items weighing up to 15 pounds, some stooping, kneeling, crouching, and/or crawling and use of ladders. The job is performed in a generally hazard free environment.

    If you are interested in this opportunity, please email your resume at and include

    post in your application. also, you can call us at

    and to discuss his position details.

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