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LOOKING TO GET OUT OF RETAIL? ARE YOU A PEOPLE PERSON? WE SHOULD TALK!Must Haves:$17/hr - 2+ years of professional office phone skills OR Retail$18/hr - 2+ years of professional office phone skillsProficient computer skills (Microsoft office suite, data entry, computer navigation)
Phone handling experience (office, call center, retail leadership)
Employee Value Proposition (EVP)Paid 45-minute lunchBEAUTIFUL OFFICENewly renovated, writing walls, collaboration tables.Low cubical setting for eyes on everything in the office.Outside patioOPEN LANDSCAPEMonthly birthday breakfastsEach team has their own area for collaboration and communicationThis is a brand new building in Rolling Meadows(took 2-3 years to come up with the layout and it's amazing.Description:The role of the Customer Care Representative is to assist customers with product questions via phone, email, fax, and chat. You will work with customers on order entry, product pricing, shipment tracking, and basic inquiries. This role is located in Rolling Meadows, IL at a corporate HQ.Essential Duties and Responsibilities:Handle inbound telephone, e-mail, fax and Chat inquiries from customers
Take Ownership of customer issues from start to finish
Respond to email requests including; order entry, quote requests, basic product inquiries, return processing, order status, and order updates
Provide pricing on quotes for customers, prospects and company sales teams per established guidelines
Enter orders received via phone, email, fax, and webchat
Resolve customer complaints or concerns regarding service, products, pricing
Update customer account information as needed
Provide Cross-Functional Support as the business requires
BenefitsWe offer a competitive benefit and salary package for highly motivated people who want to help us grow our business.Medical
Dental
401K
Long-term Disability Insurance
Fitness Reimbursement
Tuition Reimbursement
Life Insurance
Flexible Spending Accounts
Paid Time Off for Vacation or Illness
Pay Rate Min$17.00Pay Rate Max$18.00jofunes@astoncarter.com312.601.8721About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
