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DescriptionEby-Brown is a leading national distributor to the convenience industry, delivering award-winning foodservice and merchandising, valuable technology, and indispensable insight to more than 10,000 c-store retailers across North America. At Eby-Brown, convenience distribution isn’t just what we do, it’s all we do. Headquartered in the suburbs of Chicago, we are one of the largest wholesalers in the industry, wholly focused on convenience stores. Our service area encompasses 21 states, working from 10 distribution centers in Florida, Georgia, Illinois, Indiana, Kentucky, Michigan, North Carolina, Ohio, Pennsylvania, and Wisconsin.Position Summary: The Customer Service Rep – Support is responsible for assisting all customers with any inquiries regarding the company. In addition, the role is responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. The Customer Service Rep solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.Position Responsibilities:Strong communications skills
Run reporting and communicating results.
Input customer orders.
Input customer credits
Input order and invoicing information accurately and in a timely manner.
Handle 50-100 calls per day
Assist customers with orders and problems via phone and email.
Contact vendors and requests samples for customers.
Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
Attend training and Customer Service meetings.
Performs other related duties as assigned.
Must be willing to work onsite
Working on multiple screens and multiple sites is a plus
Qualifications:Strong multitasking requests from customers, Sales, and internal departments.
Basic Excel experience preferred, but not required
SAP knowledge is a plus
Desire to work in a fast paced and collaborative environment
Prefer 6-12 months call center experience
Why should you join us? We have a lot of growth opportunity! You will have the opportunity to learn new tasks within this role as well as working with your manager on career progression, including but not limited to positions in Procurement, Inventory Management, Merchandising, Finance, Marketing, etc. We offer medical, dental, and vision on day one along with 401K with company match.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
