Deskside Support Tech

Deskside Support Tech

20 May 2024
Illinois, Northchicago, 60601 Northchicago USA

Deskside Support Tech

Vacancy expired!

Location: North Chicago, IL
Salary: $37,440
Description:
Job Type : Contract to Hire

Salary : $17-$19/HR (Contract) - $40-$45K/YR (Conversion)

Category : Information Technology

Description

Deskside Technician - JR level position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Must have at least 2 years of experience as a desktop tech, must have good knowledge of Active Directory.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.

• Provide support to client identified VIPs, and other employees at the client site

• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

• Perform Install/Move/Add or Change (IMAC) activities.

• Perform all assigned desk-side support activities

• Display outstanding technical and professional services skills at all times

• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

• Understands and follows all documented service operations policies and procedures.

• Other duties or certifications may be assigned to meet business needs

Education and Experience:

• Typically requires a minim of 2 years of relevant deskside experience

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management

• Knowledge of relevant software and hardware systems - Desktop application, desktop hardware,

• Understanding of ITIL methodologies

• A+ certification is desired

• May require additional customer-specific certifications or training as required

Skills:

• Excellence in communication and customer-facing skills

• Strong oral, written and interpersonal skills

• Ability to follow instructions and processes with minimal instruction

• Ability to lift and or move various computer equipment up to 50 lbs.

Additional requirements may exist if offer of employment

Job Type : Contract to Hire

Salary : $18/HR (Contract) - $40-$45K/YR (Conversion)

Category : Information Technology

Description

Deskside Technician - JR level position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Must have at least 2 years of experience as a desktop tech, must have good knowledge of Active Directory.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.

• Provide support to client identified VIPs, and other employees at the client site

• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

• Perform Install/Move/Add or Change (IMAC) activities.

• Perform all assigned desk-side support activities

• Display outstanding technical and professional services skills at all times

• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

• Understands and follows all documented service operations policies and procedures.

• Other duties or certifications may be assigned to meet business needs

Education and Experience:

• Typically requires a minim of 2 years of relevant deskside experience

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management

• Knowledge of relevant software and hardware systems - Desktop application, desktop hardware,

• Understanding of ITIL methodologies

• A+ certification is desired

• May require additional customer-specific certifications or training as required

Skills:

• Excellence in communication and customer-facing skills

• Strong oral, written and interpersonal skills

• Ability to follow instructions and processes with minimal instruction

• Ability to lift and or move various computer equipment up to 50 lbs.

Additional requirements may exist if offer of employment

Contact:

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

Job Details

  • ID
    JC41241766
  • State
  • City
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    Judge Group, Inc.
  • Date
    2022-05-19
  • Deadline
    2022-07-18
  • Category

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