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Description:RESPONSIBILITIES: Work with the Service Desk, other PC Technicians and Technicians for Client PC support needs. Participate in Hardware & Software deployments; Installation of operating system on PCs; Follow Hardware and Software procurement usage guidelines. Responsible for all work in progress assigned to ensure completion of tasks and proper communications. Reconcile client demand for services with available resources; record all support activities for proper measurement of work performed.COMPETENCIES: Must enjoy solving a wide variety of problems on a continual basis. Skills and experiences with the use of technology in a business environment, including exposure to Service Desk Support, data networks, and application environments. Experience with customer service functions in PC support; demonstrated exceptional organizational skills; familiarity with Windows operating system; familiarity with Apple iOS; ability to ascertain the criticality of incoming requests; fundamental understanding of Outlook and Office Applications. Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; Must be able to follow departmental processes and procedures, ability to follow and document resolutions using Knowledge Management tools, proficiency with Laptop/PC Repair. Experience with FedEx Shipping helpful.QUALIFICATIONS: At least two or more years of experience in computer support. Excellent customer service, interpersonal, organizational and communication skills, ability to work in a fast-paced changing environment.Hours - Monday through Friday, 8:30am – 5 pm.Must be flexible to work outside of assigned hours.Skills/requirementsa. Must be proficient with Windows Operating systemsb: Must be proficient with Microsoft Office applicationsc: Must have proficiency with PC imaging applicationsd: Must have proficiency with Laptop/PC Repaire: Must possess a valid drivers licenseSkills:windowsTop Skills Details:windowsAdditional Skills & Qualifications:Great communication and multi-tasker.Experience Level:Entry LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
